FAQS

I WOULD LIKE TO GO AHEAD AND HIRE SOME ITEMS. HOW DO I HIRE?

To hire items please go to our online booking page where you can check the availability of items and submit an online booking request. Alternatively, if you have any questions, please feel free to contact us sing the contact form on the contact us page. Remember to include the date you wish to hire, the items you wish to hire and, if you require delivery, the delivery address.

WHAT ARE THE PAYMENT TERMS?

Please see our payment terms for more information. If the booking is less than $100 full payment will be required within 7 days to secure the booking. For all other bookings a deposit is required within 7 days to secure your booking. The balance of your invoice is required to be paid in full no later than 7 days before your order collection / delivery date.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept both Direct Deposit payment in to our bank account which is provided on your tax invoice or credit card payments. Please note credit card payments will attract a 2.2% fee. If you wish to pay be credit card please give us a call so we can take your details.

IS THE BOND REFUNDABLE?

All invoices will include a bond payment. Where the total cost of your hire is $150 or where ballpits or packages have been hired, the bond will be $100.

If all equipment is returned to us on time and we have determined that all terms and conditions of the hire agreement have been met, your bond will be fully refunded via Direct Deposit within 5 business days of equipment return.

Examples of where part or all of your bond may be retained by us includes:

Items not being collected / returned on time
No-one being present when arranged for deliveries / collections
Items not being dismantled ready for collection / return
Missing parts or missing equipment
Damaged equipment
Stained / excessively dirty equipment for which a cleaning fee will be taken from the bond

CAN I PICK UP THE EQUIPMENT?

Of course! All collections are from the rear of our premises at 19 Splendens Avenue, Banksia Grove during our Collection times.

Please note as per our Collections section on the Hire Information page all items need to be protected from the rain at all times including during transport so please plan accordingly.

WHAT IF THE LARGE ITEMS DO NOT FIT IN THE TRANSPORT I ARRANGED?

Some of the equipment is very large and will require a ute or trailer for transport. We cannot offer refunds on the day for items that have been booked out for the weekend because they do not fit in the transport you have arranged. Please ensure you have read the sizing of all equipment and the components they are made up of in the descriptions of each item and have arranged transport accordingly. If you have any queries related to sizing of equipment please contact us. Please also note equipment is to be protected from the rain / water at all times so please consider this with the transportation you arrange.

CAN I HAVE THE EQUIPMENT DELIVERED?

Of course! Please note that delivery and collection times and delivery fees apply. Please see our Deliveries section on the Hire Information page for more information.

CAN I HIRE THE EQUIPMENT DURING THE WEEK OR FOR JUST ONE WEEKEND DAY INSTEAD OF OVER THE ENTIRE WEEKEND?

Whilst it is our normal business operation to hire toys and equipment from Friday to Monday, mid-week hire can be organised where we are available. Single day weekend bookings are harder for us but not always impossible!

Please contact us to discuss if we can accommodate either of these options for you.

IS YOUR EQUIPMENT SAFE TO USE?

Yes all items are thoroughly checked for safety and longevity after each hire. If an item needs to be repaired it is removed from availability and not hired out.

IS YOUR EQUIPMENT CLEAN?

Yes all equipment is fully and thoroughly cleaned with antibacterial hospital grade disinfectant wash after each hire. We also require that no food or drink, shoes, markers / paint, glitter etc are taken on or consumed on the play equipment.

DO YOU HAVE INSURANCE?

Yes we are insured for $10,000,000 public liability.

WHAT IS YOUR CANCELLATION POLICY?

We understand that plans can change and our cancellation policy reflects this. Please see our cancellation policy on our hire information page.

WHAT IF A TOY BREAKS?

Our equipment is thoroughly checked after each hire and is made from high quality, highly durable materials. Due to this it is unlikely that our play equipment will be damaged or break. Please note, as per our hire agreement, we do ask that all equipment is checked as soon as possible and we are notified of any issues within 6 hours of collection or delivery.

Should something happen to the equipment during use remove all access to the damaged equipment from children and keep all parts of the equipment together. Do not try and fix the equipment as this could result in further damage.

Please contact us ASAP to make us aware of what has happened.

When we receive the items back, we will assess the damage and cause. Please note that, as per our Hire Agreement, you may be liable to pay for repairs or the replacement of the entire items if the damaged parts cannot be replaced.

WHAT IF IT RAINS?

Please note that keeping the equipment dry and away from water is a safety issue. Equipment can become slippery and therefore, unsafe when wet and so items should be kept dry and out of the rain / away from water where they could get wet (i.e. near a swimming pool) at all times.

Please also note that our items are not water proof and exposure to rain or other water sources may damage the items or the items longevity if water is allowed to seep inside. Please consider where our equipment will be located during your hire and the possibility of wet weather and ensure suitable arrangements have been made so that the equipment is kept protected from the rain or any other water during use and transportation.